Items that have not yet been fulfilled are eligible to be canceled. Simply log into your account, choose the order you wish to cancel, and follow the prompts.
BUT! Once an order is fulfilled, it can't be canceled. No exceptions. Our website won't allow you to cancel a shipped out order. We wish we could help, but this only means your stuff is already packed and shipped, probably it's already on its way to your home! In that case, you can apply for a refund by returning the product(s) within 14 days from the delivery date.